F.A.Q

Website Issues

What May Cause the Error Pages on the Website?

The browser you are using is not compatible with our website. You can try it with Google Chrome or Apple browser.
Your network environment is unstable.
There is a problem with your computer or mobile device settings. You can try it out.
Our website is working with the new version, waiting patiently and then using it.

How Do I Know It Is Safe to Shop with You?

We protect the privacy of your information. And apply trustworthy third party software including Secure Sockets Layer ('SSL') for all financial transactions.

Order&Payment

How to Place an Order?

Step1. As a guest or Register on Jqueenwatchwinders.com

Step2. Log in

Step3. Pick out what you prefer

Step4. Add to cart

Sterp5. Confirm billing address and shipping address

Step6. Choose delivery

Step7. Pay

Step8. Check confirmation in the registered e-mail box

When your order placed successfully, please check your registered email to find your "Order Confirmation" email from us within 24 hours. If you do not get it, please email us immediately. It is very important!

Can I Change or Cancel My Order?

Payment Method?

Paypal and credit card.

How Do I Track My Order?

Please go to "Track Your Order"

When Will My Parcel Be Processed and Shipped?

Generally, your parcel will be sent out within 1-2 business days after we receive your payment. Sometimes it may happen that your order may be out of stock. In this case, our customer service will notify you by either email or phone to confirm whether you want a refund or an exchange.

Shipping

How Long Will the Item Take to Delivery?

3-5 business days, 5-7 business days, 7-15 business days. It depends on your address. (Except Customize products)

What countries do you ship to?

Worldwide.

How will my delivery be shipped?

USPS, UPS, DHL, Fedex, UBI, Special line logistics and amazon functions. We will choose the carrier that we think works best for our customers. ( you can also assigned specify logistics, but there will be costs.）

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@jqueenwatchwinders.com

Return & Exchange

What Should I Do When I Get Wrong Item?

If you got the wrong item, please contact our customer service. We would like to exchange the right item for you.

Rapid Logistics Lightning Delivery

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18-Months Warranty

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